The following Terms and Conditions govern the provision of the commercial intermediation service provided by Rushnet S.r.l., VAT No. 11194740962, having its registered office in Milan (MI), 20123, Via Vincenzo Monti no. 8, in the person of its legal representative, in connection with the project Cheflivery, of which Rushnet S.r.l. is the trademark owner;
Rushnet S.r.l. is a company engaged in Digital Marketing, specifically Social Media Marketing, SEO & SEM, Photo and Video Making, Branding and Web Development;
Cheflivery is a project created and developed by Rushnet S.r.l., the purpose of which is to allow the User to book, via the web platform, occasional catering and food services provided either by Rushnet with its own personnel or by participating Chefs. Such services may be rendered, at the Client’s choice, either with the physical presence of the Chef or through the “Delivery” option of ready-made dishes;
Chefs and Users making use of the services offered by the web platform acknowledge and accept these Terms and Conditions.
The above Premises form an integral and substantial part of these Terms and Conditions of Service.
Through the web platform Cheflivery.it, Rushnet S.r.l. makes available the booking of the services described in the Premises, subject to acceptance of these Terms and Conditions.
In order to purchase one of the services offered, the User must be of legal age and must truthfully and completely provide any data requested by the web platform, thereby declaring full acceptance of these Terms.
The use of the Platform implies the express and full acceptance of these General Terms and Conditions, as well as the consequent obligation for every Chef and User to comply with them.
All terms and conditions of the platform shall be deemed to apply to, and be binding upon, both the Chef and the User who make use of and/or access the same in any manner whatsoever.
Participating Chefs represent and warrant that they possess all licenses and/or statutory authorisations, means, expertise, organisation, and organisational capacity, including material and technical resources, necessary to ensure the effective provision of the services requested by the User in the agreed manner, further guaranteeing in all cases the competence and professionalism of the personnel and of any third parties engaged by them.
The Chef expressly authorises Rushnet to create on the web platform a personalised profile containing the Chef’s details, the contents of which shall in any case be previously shared and agreed upon between the Parties.
The Chef shall at all times be responsible for the accuracy, completeness and correctness of the information provided to Rushnet S.r.l. and/or uploaded onto the web platform.
The Chef authorises Rushnet S.r.l. to use and publish, for commercial purposes, all informational, photographic and video materials relating to the Chef, through any medium deemed suitable for such purpose, which are provided by the Chef to Rushnet, granting full release for their use for promotional purposes.
The Chef understands and accepts that the intermediation service provided by Rushnet in no way guarantees that Users will select the Chef or choose the services offered by them.
In order to make use of the Services, the User is required to contact Rushnet S.r.l. through the web platform, using a valid personal e-mail address or by any other means made available by the platform, providing their details in order to request availability of the chosen service for a specific date, indicating the number of participants, any allergies of the attendees, and any other useful information necessary for proper execution, as well as the choice between the presence of the Chef or home Delivery (in the latter case, the price of the service shall include delivery costs).
Should Rushnet S.r.l. not perform the service with its own employees, after verifying availability, it will contact the Chef or Catering among those participating and listed on the platform. The Chef shall then formulate a menu proposal for Rushnet, which Rushnet will in turn submit to the User together with a cost breakdown, payment methods, and details specifying whether the service will be performed by Rushnet personnel or by a participating Chef.
Upon receipt of such communication, the Client may request amendments to the proposed menu or, in case of acceptance, shall proceed with payment of the amounts required for the performance of the service, in accordance with the indicated methods.
The purchase is perfected upon payment by the User, and the contractual relationship concerning the service shall be established directly between the User and the Chef, who remains fully liable for the conformity of the service provided.
In any case, a minimum period of seven (7) days must elapse between acceptance of the service with related payment and its execution, unless specific requests are made by the Client and confirmed by both Rushnet and the Chef.
Upon acceptance, the performing party expressly undertakes to provide the service in favour of the User, and the Chef shall be liable to act with diligence, competence, and professionalism, and undertakes to resolve any disputes arising with the User and/or service participants.
Where Rushnet S.r.l. does not perform the service with its own personnel, it shall act solely as an intermediary, and expressly specifies that the Chef is the provider of the service and solely liable for its provision to the User, with Rushnet S.r.l. making no warranty or representation as to the quality or proper functioning of the service.
The Chef acknowledges and agrees that liability for any default or failure in the performance of the service lies exclusively with them.
Rushnet S.r.l., when not performing the service with its own staff, shall in no event be liable for any damage caused by the Chef to the User, or vice versa, during the provision of the service.
Rushnet S.r.l., in cases where the service is not performed by its own personnel, remains entirely extraneous to the User–Chef relationship and shall in no case be liable for any damages arising therefrom.
The web platform offers the User the possibility to purchase gift vouchers of various amounts, redeemable for booking the service offered by a Chef on behalf of another User or third parties.
Once the voucher and the corresponding euro amount to be gifted have been selected, the User may then enter the beneficiary’s name and include a personal message by completing the form available on the platform.
Upon payment, the gift voucher shall be sent directly to the e-mail address provided by the purchaser in the voucher purchase form.
The gift voucher shall be valid for twelve (12) months from the date of purchase and may be used until the credit is fully spent to book a service offered by a Chef through the web platform.
If the value of the voucher is lower than the price of the selected service, the beneficiary shall, at the time of booking, be required to pay the difference.
If any credit remains upon the natural expiration of the voucher, i.e., within 12 months from the date of its purchase, such credit shall no longer be usable and shall not in any way be refundable by Rushnet.
If, at the time of booking, the selected Chef’s service is no longer available, the beneficiary shall be required to book another service with another Chef in order to redeem the gift voucher.
It is recommended that the beneficiary book the service at least seven (7) days in advance.
In case of cancellation of a service booked via voucher by the Chef, the amount retained for the booking may be used to book another service provided by another Chef, and this until the expiration date of the voucher.
The beneficiary may cancel the booking made via voucher within fifteen (15) days prior to the event without charge. The amount paid shall not be refunded but shall be retained and held available for the following thirty (30) days, during which the beneficiary, under penalty of permanent forfeiture of the amount paid, may book a new experience through the web platform.
If cancellation occurs within a period shorter than thirty (30) days but longer than fifteen (15) days before the event, the beneficiary shall permanently forfeit the total value of the booking, which Rushnet S.r.l. shall retain as liquidated damages.
If cancellation occurs within fifteen (15) days or less prior to the event, the beneficiary shall forfeit the portion of the voucher value used for the booking, which Rushnet S.r.l. shall retain as liquidated damages.
If the voucher holder wishes to change the beneficiary’s name, this may be done subject to a surcharge of 50% of the voucher value, while the original 12-month validity shall remain unchanged.
The Chef declares acceptance of, and adherence to, the gift voucher policy and expressly acknowledges its terms and validity. Accordingly, the Chef expressly undertakes to honour voucher redemptions within the aforementioned validity period, regardless of any termination of the contractual relationship with Rushnet S.r.l., for whatever reason, occurring after the issuance of the vouchers.
The User may cancel a booking within fifteen (15) days prior to the scheduled service provided by the Chef or Catering, and the amounts paid shall be retained and held by Rushnet S.r.l. for the following three (3) months, during which the User may book a new service through the web platform with any Chef.
If no new booking is made within said three months, Rushnet S.r.l. shall retain the full amount paid as liquidated damages.
If cancellation occurs less than fifteen (15) days prior to the scheduled service, the User shall permanently forfeit the amount paid, which Rushnet S.r.l. shall retain as liquidated damages.
In the event of cancellation by the Chef, Rushnet shall refund the amounts paid to the Client or, where possible, propose a similar menu prepared by a different Chef.
Rushnet S.r.l. shall not, in any case, be held liable for the cancellation of the event due to force majeure, and neither Party shall have the right to claim any refund.
Where provided by the web platform, the User may write and publish a review or comment referring exclusively to the service offered by the Chef, including via Cheflivery’s communication channels.
The rules governing reviews on the Platform aim to foster commercial relationships based on fairness, good faith, diligence, trust and mutual respect.
However, Rushnet S.r.l. reserves the right not to publish or to remove any User review if it contains insults or vulgarities, nonsensical wording, violations of third-party intellectual property rights, advertising, spam or references to other products or services, personal information or elements that may lead to identity theft (e.g. names of private individuals, telephone numbers, postal addresses, or e-mail addresses), on any online or offline communication tool of Rushnet S.r.l.
The web platform may not, in any event, be used for unlawful, illegitimate or fraudulent purposes, to disseminate inaccurate or unlawful content, or to infringe privacy rights.
To the maximum extent permitted by law, Rushnet S.r.l. disclaims any warranties, whether express or implied, and any liability, contractual or non-contractual, for damages or losses arising from the use of the web platform.
Where Rushnet S.r.l. does not perform the service with its own personnel, it acts solely as an intermediary between the Chef and the User, and expressly specifies that the Chef is solely responsible for the correct provision of the service to the User. Rushnet S.r.l. provides no warranty or representation whatsoever regarding the quality or proper performance of the services and cannot, under any circumstances, be held liable for the failure or improper performance of the service provided by the Chef.
The User hereby acknowledges and agrees that where Rushnet S.r.l. does not perform the service with its own staff, it provides no warranty of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, or that the Chef’s service will meet the User’s requirements. In such cases, full liability for any breach in the performance of the services rests exclusively with the Chef.
The User acknowledges that Rushnet does not directly engage in the production, preparation, or serving of food and beverages. The services of private chef, catering, team building, and food & beverage delivery are entirely entrusted to carefully selected third-party partners, who remain solely and exclusively responsible for the proper execution of the service.
Accordingly, any issue, non-conformity, damage, non-delivery or non-performance arising from the order or the provision of the service shall be borne entirely by the appointed third-party provider, with the exclusion of any liability on the part of Rushnet.
The Client acknowledges and agrees that the contractual relationship is established directly with the third-party provider performing the service, and not with Rushnet, which acts exclusively as an intermediary in managing the booking.
For the User’s convenience, payment is processed and collected by Rushnet, which subsequently transfers the amount due to the appointed third-party partner for the provision of private chef, catering, team building, and food & beverage delivery services.
The Chef acknowledges and agrees that Rushnet S.r.l. provides no warranty with regard to the actual number of bookings obtained via the platform, irrespective of the selected service.
Rushnet S.r.l. shall not, under any circumstances, be liable for any damage caused by the User or service participants to the Chef during the provision of the service.
Where the service is not performed by its own personnel, Rushnet S.r.l. remains entirely extraneous to the User–Chef relationship and shall not in any way be liable for any damages arising therefrom.
Except in cases of wilful misconduct or gross negligence, Rushnet S.r.l. shall not be liable for any damages to the Chef whose services are directly or indirectly made available, offered or advertised on or through the web platform, including but not limited to cancellations (partial), overbooking, strikes, force majeure, or any other event beyond Rushnet’s control.
Where necessary and/or required, the Chef authorises Rushnet S.r.l. to use and publish all informational and photographic material relating to the Chef, including that already present on the Chef’s official website, releasing a waiver for its use for the purposes of the commercial promotion agreement. The Chef further certifies, warrants and declares that it holds the copyright in the photos/images, and accepts that Rushnet S.r.l. may use such photos/images on its website (including mobile), apps, promotional materials and publications both online and offline, in any manner deemed appropriate for service delivery.
Rushnet S.r.l. shall not be held liable for any direct and/or indirect damage arising from the use of the service, the interruption of its functioning, or any software and hardware errors, nor for the reliability of any information obtained through it.
Rushnet S.r.l. shall not be held liable for the User’s failure to notify food intolerances/allergies of the User and/or any physical person accompanying the User. Such information must be promptly communicated to the Chef prior to the date of the agreed service.
Rushnet S.r.l. shall not be held liable for any failure by the User and/or the Chef to comply with protocols or regulations relating to the epidemiological situation (including Covid-19) on the date of service execution.
Where Rushnet S.r.l. does not perform the service with its own personnel, it shall not be liable for any administrative non-compliance and, in particular, for the absence of any licence required by law for the provision of the service attributable to the Chef, who shall therefore be solely liable directly to the User.
Where Rushnet S.r.l. does not perform the service with its own personnel, it does not perform any control over participating Chefs, expressly disclaiming – vis-à-vis both the User and the Chef, who expressly accept such limitation of liability – any responsibility arising from or connected with the relationship between User and Chef, given that the Company remains entirely extraneous to such relationship.
Furthermore, where Rushnet S.r.l. does not perform the service with its own personnel, it cannot verify the truthfulness or accuracy of the services and offers published, or the ability of the Chef to provide the stated services, nor can it ensure that the User or the Chef will be able to complete the transaction.
Consequently, the User selects the offer, as well as the Chef, entirely at their own discretion and under their sole responsibility, including with regard to verifying that the services rendered by the Chef are performed in accordance with the description of the offer.
Please note that Rushnet does not directly produce or provide catering services, private chef services, team building, or food & beverage delivery. These services are entrusted to third-party partners, who are solely responsible for their execution and for any issues arising from each booking.
Accordingly, where Rushnet S.r.l. does not perform the service with its own personnel, it is in no way a contracting party, whether expressly, impliedly or indirectly, to Users and/or third parties in relation to the services requested/offered through the platform. As a direct consequence, Rushnet has no role in the contractual relationship (or in any related liabilities) which arises exclusively between the User and the Chef, nor does it exercise any control or assume any responsibility with regard to the quality, safety, legality or correctness of the services provided by the Chef.
Rushnet S.r.l. therefore assumes no liability and cannot be held liable for any aspect of the offers and services provided through the platform, including but not limited to: the Chef’s competence and professionalism in providing the services as described; the performance of services in accordance with the agreed modalities; the User’s full satisfaction with the service results; the non-performance or defective performance of the service; any pecuniary or non-pecuniary damages suffered by the User and/or third parties; the failure, delay or incomplete payment by the User; the accuracy of information and data entered by Users and/or Chefs; any infringement of third-party rights, including patents, trademarks, trade secrets, copyrights or other intellectual or industrial property rights; non-compliance with applicable law; and any damages connected to the use of the platform.
Rushnet S.r.l. assumes no liability for content created or published on third-party websites linked via hyperlinks (“links”). Rushnet S.r.l. does not control such links and is not responsible for their content or use. The presence of links on the platform does not imply any acceptance by Rushnet S.r.l. of the material published on such websites or any other relationship between the Company and their operators. Users visiting a site linked to the platform do so at their own risk, assuming responsibility for taking all necessary measures against viruses or other malware.
Users are required to notify Rushnet and/or the Chef, promptly and in any event no later than at the time of booking, of any intolerances and/or allergies of all participants to the event, with the User making the booking assuming full responsibility for any consequences directly or indirectly arising from failure to provide, or miscommunication of, such information.
By accepting these General Conditions, the User undertakes to indemnify and hold harmless Rushnet S.r.l. and its representatives from any claims, demands, objections, or compensation requests, including legal costs, caused by or arising from the User’s registration on the platform, violation of these General Conditions, or violation of any applicable laws, regulations or third-party rights.
By accepting these conditions, the Client acknowledges that, in relation to the preparation of dishes, finger foods and any other preparation or service offered by Cheflivery, accidental contamination cannot be excluded. Therefore, the products may contain traces of the following allergens listed in EU Regulation 1169/11 Annex II: cereals containing gluten; crustaceans and products thereof; eggs and products thereof; fish and products thereof; peanuts and products thereof; soybeans and products thereof; milk and products thereof (including lactose); nuts; celery and products thereof; mustard and products thereof; sesame seeds and products thereof; sulphur dioxide and sulphites in concentrations exceeding 10 mg/kg or 10 mg/litre; lupins and products thereof; molluscs and products thereof.
Access to the platform may be temporarily interrupted in the event of technical issues or in order to carry out maintenance. Where possible, notice of such interruptions will be given.
Rushnet S.r.l. may at any time implement improvements and/or modifications to the platform where necessary for technical reasons or to comply with applicable legislation.
Rushnet S.r.l. also reserves the right to terminate, in whole or in part, the provision of Services at any time with reasonable prior notice, in order to allow completion of Services already in progress. In such cases, the Company shall give timely notice by e-mail and via notice on the Platform.
Rushnet S.r.l. exclusively owns all rights, titles, and interests in and to all intellectual property rights relating to the graphic design and overall interface (including the infrastructure) of the web platform through which the service is made available.
Rushnet S.r.l. does not authorise copying, extraction, linking, publishing, promotion, integration, use, combination, or any other utilisation of the contents (including guest reviews and translations) or the Cheflivery trademark without express written approval.
If any party uses or combines (in whole or in part) the content of the web platform (including guest reviews and translations) or otherwise acquires any intellectual property rights of the platform or its contents (or translations), such rights must be fully assigned, transferred and conveyed to Rushnet S.r.l.
Any unlawful use or any of the aforementioned actions or behaviours constitutes a material violation of intellectual property rights (including copyright and database rights).
Rushnet S.r.l. shall process the User’s personal data in compliance with applicable privacy laws, as detailed in the “Privacy Policy” available in the relevant section of the Platform.
All disputes concerning the performance, interpretation, and validity of these Terms and Conditions shall be governed by the laws of Italy and subject to the jurisdiction of the Italian courts, with the exclusive competence of the Court of Milan, unless the exclusive jurisdiction of the consumer’s forum is applicable.
Any communication relating to, or in connection with, this Agreement shall be made by registered letter and/or certified e-mail (PEC) to rushnetsrl@pec.it, and/or by ordinary e-mail to the contact details provided by the Parties on the platform.
Any tolerance of conduct carried out by one or more Parties in violation of the provisions contained in these Terms and Conditions shall not constitute a waiver of the rights arising from the breached provisions, nor of the right to demand exact performance of the obligations and compliance with all terms and conditions set forth herein.
In the event of invalidity or ineffectiveness, in whole or in part, of any provision or clause that is not of an essential nature, the Parties agree to negotiate and agree in good faith on substitute provisions or clauses that are valid and effective, and which achieve substantially the same effect with respect to the subject matter and purposes of the contract.
